Satisfaction Guarantee All purchases are 100% satisfaction guaranteed. If within 5 days you are not satisfied with the purchase, contact us to arrange return. A credit will be made, minus restocking fee and return shipping. If the product is not as described we will waive the restocking fee. All returns must include all boxes and paperwork originally sent. Low Price Guarantee Don't fall for free shipping, 50% off Retail, or any other ploy to draw your attention away from the actual final price paid for a collectible knife. Compare their delivered price to ours and we are so sure that we offer the best prices available that we will match any delivered price from our online storefront competition in the form of a partial credit. Subject to in-stock and same condition items once price / stock confirmed. Rewards We now offer our rewards program to everyone! Place a $200+ order, get $5 back instantly. Place a $400+ order, get $20 back instantly. Don't keep track of points, don't have to remember and request redemption. Get an instant "Thank You" from CollectorKnives for helping us control our overhead.