Satisfaction Guarantee All purchases are 100% satisfaction guaranteed. If within 5 days you are not satisfied with the purchase, contact us to arrange return. If the product is not as described, or defective, we will issue a store credit equivelant to the selling price plus flat rate priority mail for return postage. If a personal preference return, we will hold out only actual incurred expenses. All returns must include all boxes and paperwork originally sent. Low Price Guarantee Don't fall for free shipping, 50% off Retail, or any other ploy to draw your attention away from the actual final price paid for a collectible knife. If they add 7.5% to our price and then ship First Class in an envelope with a trinket or 10% coupon; are you really getting a better deal? Compare their delivered price to ours and we are so sure that we offer the best prices available that we will match any delivered price from our online storefront competition in the form of a partial credit. Subject to in-stock and same condition items once price / stock confirmed. Let us show you how we earn our reviews! Rewards We now offer our rewards program to everyone! Place a $200+ order, get $5 back instantly. Place a $400+ order, get $20 back instantly. Don't keep track of points, don't have to remember and request redemption. Get an instant "Thank You" from CollectorKnives for helping us control our overhead.