Latest News and Information
8/4: Guaranteed Reservations
Just a fair warning. Lately the “no-show” rate on Guaranteed Reserves has gotten very high; and this is skewing our entire factory ordering system. The old Early Reserve system was great; but it had its shortcomings on secondary functions. One such function was spotting customers that put in a “Sure” reservation, but never actually purchased the product. The new site is greatly improved since the reservations and the purchases are made on the same site. Long story short; don’t put a “Sure” reservation on a knife unless you are “Sure” you can pick it up. Because the new system IS going to flag these and lock those out of future “Sure” reservations. There are always valid reasons not to show up; but to be fair to everyone involved we will have to start enforcing this. Obviously there will be some way to get back in good standing, but we will have to figure that out as we go forward.
7/27: Early Reserves
No, we did not throw all of the Early Reservations away when we moved to the new system ;> The old system still exists for all reservations made prior to 7/23/17; and the new system will be used from that point on. Once all knives on the old system have been produced as normal, we will dismantle it.
7/24: New Website and getting settled in.
Welcome to the new website. We want to try and answer some of the questions that will surely come up with the migration.
We did not transfer accounts for several reasons. Thus you will want to create a new account here as soon as possible. Once you have created the account, if you had Store Credit, Reward Points, or Coupons intact on the old store; use the email links below to request manual transfer. Although the Rewards system is not identical to the old system, we will be able to transfer any earned rewards points. We have figured out a way to allow credit for the outstanding coupon does as well; but you will have to know those codes.
*If any of the links don’t work for you, just send an email from the email account you are referencing to firstname.lastname@example.org with the subject above (Transfer <whatever>). If Coupon, you will need to reference the old coupon code in the body of the email.
We have done months worth of development and testing to try and make this move as simple as possible. But if you have any questions or concerns; or see something that doesn’t look right – do not hesitate to contact us.